AVI International in a few words

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Specialized in educational & travel insurances for 40 years

AVI is an international broker specialized in travel insurance since 1981. AVI operates and is fully licensed in Europe, both as a broker and a TPA.
In 2008, AVI joined the SPB Group (1 800 employees in 17 countries) and was fully acquired in 2013.

Today, AVI shares with the group the same IT Infrastructure, Claims Management System, Phone Service Platform, Compliance rules, enabling a high level of flexibility and quality of service.

 

 

What is a travel insurance?

Travel Insurance is insurance that is intended to cover the risks that may occur before and during a trip. Not only to cover the expenses but also to provide helpful services, often 24 hours a day, 7 days a week that can include concierge services and emergency travel assistance.

What to do in case of health problem abroad?

What should you do if you fall ill or have an accident while travelling abroad? 

Contact the medical assistance service directly, which is always available. It will open a file for you and direct you to the doctor, hospital or specialist nearest to where you are travelling. You will find the telephone number on your assistance card, which was sent to you by email when you subscribed.

Can't find your subscription confirmation email? No problem, just log on to your personal online space and access all your insurance documents!

Before you leave, AVI Assurance Voyage advises you on what to do in the event of illness or accident so that you can travel around the world with complete peace of mind :

 

 

What to do in case of luggage problem?

Lost, stolen or damaged baggage: what should you do if something goes wrong?

Collect important documents then open a claim file online from your personal AVI space.

How do you log in?

It couldn't be easier: use the email address you used when you signed up and your password. Click on the insurance contract of the policyholder concerned by the claim. Then click on "Claim for reimbursement", and follow the steps by answering the various questions asked in order to provide our Management Department with information about your claim. Once you have filled in all your details, you will be presented with a list of supporting documents, which you can add to your file. Our administration department will get back to you within 1 to 2 weeks to confirm that your application has been accepted or to ask you for additional information if necessary.

Before you leave, here's what you need to know in the event of a baggage problem.

 

Why partners should use AVI as a broker?

We use our professional knowledge and experience to : 
- help the partner to properly assess the insurance needs
- build the most optimal product
- shop for the best value on the market
- build and control the sales and claim processes
- identify and control the different providers : alarm centers / risk carriers…

INTERNATIONAL
2 offices : Paris & Madrid.
450 partners across the world: travel agents/ travel guides/ airlines / international schools/ banks/ travel bloggers.

  • • Insurance Licenses in Europe
  • • TPA Licenses in Europe
  • • Multiple risk carriers
  • • Multilingual team
  • • Access to the largest medical networks
  • • Advanced online booking tool
  • • Up-front payment (Guaranty of payment / PPO network)
  • • Multi-currencies reimbursements
  • • In-house claims processing
  • • Additional services through mobile app

EXPERTISE & FLEXIBILITY
3 Main markets: Leisure / Education Banks & Credit Cards
3 Main distribution channels: B2C / B2B2C / B2B

DIGITALIZING TRAVEL INSURANCES
Customers have higher expectations regarding their travel insurance.

They require:

  • real time services,
    more transparency regarding benefits and processes,
    immediate answers to their questions,
    online tools simplifying their process,
    customization of their benefits.
About AVI International
    • 40 years of experience in travel & health insurance
    • 2 offices PARIS / MADRID
    • 450 partners worldwide
    • 150 000 customers insured every year
    • Claims office and emergency center available 24/7
    • Multilingual team
    • In house claims administration
    • 100% online services
    • Advanced mobile application
    • A strong financial background as a subsidiary of the SPB Group
Read more about AVI International
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