What to know about the travel insurances?

• COVID COVERAGE

  What Covid-related travel insurance coverage does AVI International offer?

  AVI International provides comprehensive Covid-related travel assistance coverage for all the insurance plans they offer.
  This includes:

  - Health expenses (hospitalization, medical consultations, pharmacy, laboratory)
  - Visit from a family member in case of hospitalization
  - 100% medical repatriation
  - Extension of stay (quarantine)
  - Return home after consolidation - Return ticket (cost of modifying the original ticket or purchasing a new one)
  - Repatriation in case of death
  - Presence of a relative in case of death

  Upon subscribing, you will immediately receive your insurance certificate with Covid coverage included in English via email. For more information on the Covid-related guarantees included in your offer, please consult the associated product page.

  Coverage is available for various plans such as 

     Routard Insurance – Marco Polo Insurance – Planet Studies Insurance – Au pair Insurance – WH Insurance

  To determine the most suitable insurance for your stay and obtain a quote: click here.

  Questions/Answers on Covid guarantees:

  Am I covered if:

  I test positive for COVID and incur medical expenses at my destination (medical visit, test, medications)?
  YES, your health expenses are covered within the limits specified in the coverage table.

   

  I test positive for COVID or am ill and cannot return home on the scheduled date?
  YES, the extension of your stay will be covered within the limits specified in the coverage table.

   

  I am placed in isolation/quarantine because I am positive for COVID?  
  YES, the extension of your stay and your return ticket will be covered within the limits specified in the coverage table.

   

  I am hospitalized at my destination for COVID-related illness?
  YES, your health expenses are covered, along with the visit from a family member, accompanying stay expenses, and medical repatriation if necessary.

   

  A relative is hospitalized or dies from COVID, and I need to interrupt my stay?
  YES, your return ticket is covered.

   

  During my stay, local authorities require us to leave the country and return to our home countries?
  YES, your return ticket is covered.

   

  I cannot return to my home country on the scheduled date due to border closures, local lockdown, or flight cancellations?
  YES, the extension of your stay and your return ticket will be covered within the limits specified in the coverage table.

   

  I need to undergo a government-mandated preventive test before taking the plane?
  NO, preventive screening is not covered.

   

  Mandatory quarantine at the destination, according to rules imposed by local authorities?
  NO, quarantine for preventive purposes is not covered.

• Cancellation Insurance

  Why subscribe to cancellation and interruption insurance?

  The contract provides you with insurance coverage in the event of unforeseen circumstances before your departure (cancellation) as well as during your trip (interruption). The coverage includes the reimbursement of cancellation or travel modification expenses, within the limits of the amounts charged by the travel organizer or rental agency (provided that the rental is entirely canceled).

  When should you subscribe to cancellation insurance?

  You can subscribe to the Cancellation Insurance contract if:
  - The booking of your trip was made within the last 48 hours.
  - You are leaving in 10 days or more.
  - You have purchased your services from a tourism professional (travel agencies, airlines, etc.).

   

  What amount should be declared when subscribing to cancellation insurance?

  For each insured person, you must enter the amount to be insured. This amount should include all services purchased as part of your trip (e.g., airplane tickets, hotel, prepaid activities, etc.).

  When does my cancellation insurance take effect ?

  Your cancellation insurance takes effect from the date of subscription to your contract. You will be covered for the cancellation of your stay from the subscription date until your departure date.

  What is the deadline for declaring the cancellation of my trip?

  You must submit your refund request within 5 working days following the awareness of the reason leading to the cancellation of your stay.

  How do I get a refund for cancellation-related expenses?

  - I cancel my plane tickets and hotel reservations with various service providers.

  - I submit my refund request from my personal account.

  - I attach supporting documents attesting to the cancellation of my trip.

  What are the allowed reasons to invoke the cancellation guarantee?

  AVI International's cancellation and interruption insurance allows you to cancel or interrupt your stay for the following reasons (non-exhaustive list) :

  - Illness, accident, hospitalization, or death

  - Complications of pregnancy

  - Economic dismissal

  - Summons to a make-up university exam, repetition, or academic failure

  - Urgent medical summons

  - Destruction or theft of your professional and/or private premises

  - Obtaining employment or an internship

  - Job transfer, modification, or denial of vacation dates by the employer

  - Refusal of tourist or student visa

  - Theft of identity card or passport

  - Serious damage to your vehicle

  - Cancellation of the accompanying insured person

  What documents should be submitted in case of cancellation?

  In case of cancellation, documents will be required to justify the covered risk (non-exhaustive list as an example):

  - In the case of a medical event, a medical certificate attesting to your situation or that of a family member will serve as sufficient evidence for the cancellation of the stay.
  - In the case of the theft of your identity papers, a complaint filed with a competent police station will be recognized as supporting evidence.
  - In the case of a professional event, a professional email attesting to your inability to make this trip will constitute an accepted justification.
  - In the case of a summons to court, the official summons letter will justify your inability to travel on the scheduled dates.

   

  What are the main coverage limits of cancellation/interruption insurance?

  Excluded from the coverage provided by the interruption and cancellation guarantee are convalescences and ongoing, not yet consolidated, and potentially rapidly worsening conditions. The guarantees do not apply in the case of countries in declared or undeclared war.

• Subscribe to travel insurance

  Why it is advised to buy travel insurance?

  During a trip, problems can arise.

  Travel insurance allows you to receive compensation for damages you may have suffered or caused during a stay abroad.

  Here are the main guarantees of our assistance insurance contracts:

   - Coverage of medical expenses, including Covid-19,
   - Medical assistance and repatriation,
   - Luggage insurance,
   - Early return,
   - Private liability insurance,
   - Personal accident insurance,
   - Legal assistance.

   

  AVI International offers different travel insurance contracts tailored to your needs based on your trips: short vacations, long journeys and world tours, studies and internships abroad, Working Holiday program, expatriation, etc.

   

  Note:

  1. French embassies or consulates in your country of stay are there to help you.
  In case of loss or theft of your documents, they will provide administrative assistance.

   

  2. Social security will cover your medical expenses on-site.
  This may be the case in Europe with the European Health Insurance Card, but not if you are outside the European Union or the European Economic Area. Note that coverage in Europe may be partial.

   

  3. Credit cards do not always cover everything.
  It depends on the type of card you have and the type of trips you are taking. Make sure to check the beneficiaries specified in the contract. If you incur medical expenses before notifying the assistance service, you will not be compensated.

   

  Need advice on choosing your travel insurance?
  Our customer service representatives are at your service:
  - Via our contact form : click here

  - By phone at + 33 1 44 63 51 00 (non-premium rate) from Monday to Friday from 9:00 am to 5:00 pm.

  How to choose the best travel insurance?

  To choose travel insurance suitable for your project, it is essential to know the details of your trip (duration, destination, itinerary, mode of travel, etc.). To select the best assistance insurance, you will then need to consider:

  - Details of insurance and repatriation assistance guarantees,
  - Exclusions from coverage,
  - Services offered (24-hour assistance, coverage, payment guarantee, medical advice via chat, multilingual service, network of doctors, claims processing procedure and timeframe, etc.).

   

  Need advice on choosing your travel and repatriation insurance?

  Our customer service representatives are at your service:
  - Via our contact form: click here
  - By phone at +33 1 44 63 51 00 (non-premium rate) from Monday to Friday from 9:00 am to 5:00 pm.

  European Health Insurance Card

  How to obtain the European Health Insurance Card before your departure?

  You can obtain your European Health Insurance Card (EHIC) from your social security office. It allows you to prove your entitlement to health insurance and receive coverage for medical expenses in European Union and European Economic Area countries (EU/EEA), according to the laws and procedures in force in your country of stay. This way, you can receive the necessary medical care within the local public health system.

   

  If medical services are free for residents of the country, they will be free for you as well, and you won't have to advance any money. You may, however, need to pay the co-payment (the part of medical expenses remaining at your expense).

   

  If medical services are chargeable, you will need to pay the medical expenses on-site and request reimbursement from your health insurance office upon your return. The reimbursement will be made in accordance with the social security rates in force in your country of habitual residence.

   

  Note that the EHIC does not replace the coverage of comprehensive travel insurance, which includes guarantees and assistance services (medical repatriation, early emergency return, visit by a relative in case of hospitalization, Luggage insurance in case of theft), or access to private healthcare.

   

  What to do in case of emergency?

  Depending on the circumstances, the medical advisor of your social security medical service will decide whether or not to reimburse your medical expenses. Any reimbursement of your medical expenses can occur upon your request, but only according to the social security rates of your country of habitual residence in effect on the date of the care.
  Note: Such reimbursement is a possibility, not an obligation, as indicated by the French social security on its Ameli website.

   

  Social security in no way replaces comprehensive travel insurance. Therefore, it is highly recommended to subscribe to an insurance contract that ensures coverage for medical expenses incurred, medical repatriation in case of illness or accident abroad, and early return in case of emergency.

  Credit Card Insurance

  Can you rely solely on your credit card insurance?

   

  1. Insurance and repatriation assistance guarantees
  Insurance and repatriation assistance guarantees of credit cards vary depending on the type of card and the bank.
  Insured persons are precisely defined, coverage limits may be insufficient, deductibles are often applied, and many activities and sports are excluded.
  We recommend checking the general insurance conditions of your credit card before traveling.

   

  2. Coverage duration:
  Most credit cards offer travel insurance for the first 90 days of the trip. Beyond that, you are no longer covered.

   

  3. Procedures to follow:
  If you incur any expenses without notifying the assistance service, you will not be compensated.

  Geographical coverage zone: Where am I covered by my travel insurance?

  You are covered based on the country or geographical area chosen when subscribing to your travel insurance.

   

  We distinguish 3 destination zones:- European Union: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Guadeloupe, French Guiana, Hungary, Ireland, Italy, Reunion, Latvia, Lithuania, Luxembourg, Martinique, Malta, Mayotte, Monaco, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.
  - World excluding USA/Canada
  - Worldwide

   

  Want to know more about your destination country?

  Some destinations may be discouraged for your safety. To find out more, visit the website of the Ministry of Europe and Foreign Affairs: diplomatie.gouv.fr/fr/conseils-aux-voyageurs/conseils-par-pays-destination/

   

  If you have subscribed to a Working Holiday PVT insurance contract?

  You benefit from 2 additional extensions:
  - An extension of 30 days in your country of habitual residence in case of repatriation.
  - An extension in your country of habitual residence in case of early return. In case of justified early return, the coverage ceases no later than 90 days after your return to your country of habitual residence and always within the limit of the guarantee period declared on your AVI International Insured Certificate.

   

  If you have subscribed to an Au Pair insurance contract?

  You benefit from an additional extension:
  - An extension during holidays in your country of habitual residence.
  During holidays lasting up to 30 days in your country of residence and provided you have a return ticket, during the insurance period mentioned on the personal insurance card and corresponding to the paid premium, you remain covered during your stay in your country of residence. This warranty extension is granted under the conditions, limitations, and exclusions of your contract.

  Accepted payment methods:

  You can safely pay for your travel insurance.

   

  1 - By credit card: simple, quick, and efficient!

   

  Complete your online subscription and make your secure online payment (SSL form) with one of the following credit cards:
  - Credit card
  - Visa
  - MasterCard
  - American Express

   

  Upon receipt of payment, you will immediately receive the documents related to your assistance insurance.

  
  For information: Cancellation insurance can only be subscribed by credit card payment.

   

  2 - By check in case of inability to pay online by credit card:

   

  To use this payment method, follow these steps:
  - From the website www.avi-international.com, select the assistance insurance of your choice.
  - Complete your quote until payment and select the payment method "By check."
  - Print your quote by clicking on the button provided for this purpose.
  - Make your check payable to AVI International.
  - Send us this quote accompanied by your payment to the following address:

  AVI International Colisée Gardens Building, 10 Avenue de l'Arche, CS 70126, 92419 Courbevoie Cedex, France.

  Upon receipt of payment, you will immediately receive the documents related to your travel insurance.

   

  If you need additional information, our customer service representatives are at your service:
  - Via our contact form: click here
  - By phone at +33 1 44 63 51 00 (non-premium rate) from Monday to Friday from 9:00 am to 7:00 pm.

  Multi-Destination Trip

  Are you going on a tour of Europe or around the world?

   

  1 - Select the contract of your choice based on the duration of your foreign vacation:
  - If you're going for less than 2 months: choose theRoutard travel insurance.
  - If you're going for 2 months or more: choose the Marco Polo world tour insurance.

   

  2 - Choose your destination by selecting a zone (not a country):
  - European Union: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Guadeloupe, French Guiana, Hungary, Ireland, Italy, Reunion, Latvia, Lithuania, Luxembourg, Martinique, Malta, Mayotte, Monaco, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.
  - World excluding USA/Canada
  - Worldwide

   

  This way, you will benefit from optimal protection and complete coverage for the duration and geographical zone of your choice.

   

  Immediate enrollment

  All AVI travel insurance contracts can be subscribed online from the website www.avi-international.com.

   

  To subscribe, you need to:
  1. Select the travel insurance contract that matches your foreign stay.
  2. Define the details of your stay and coverage (destination(s), duration, person(s) to be insured, etc.).
  3. Choose your options.
  4. Enter your personal information.
  5. Make your payment online.

   

  Once the online payment is accepted:
  - Your enrollment is confirmed by email.
  - You receive your travel insurance documents and repatriation assistance certificates at the registered email address.
  - All your documents are available on your Insured Space.
  - You can download our AVI International mobile application and easily access all its features while traveling: travel insurance contracts, repatriation assistance certificates, assistance hotline numbers, contact information for our customer service, etc.

   

  Note: If you make your initial enrollment from abroad while you are already traveling, a waiting period will be applied. For more information, refer to the Definitions section below.

   

  You need additional information?
  Our customer service representatives are at the service of travelers for any personalized quote or additional information:
  - Via our contact form: click here
  - By phone at +33 1 44 63 51 00 (non-premium rate) from Monday to Friday from 9:00 am to 5:00 pm.

  No affiliation with social security

  You can subscribe to AVI travel insurance even if you are no longer affiliated with social security. Our travel insurances are independent of health insurance coverage and are not health supplements or mutual insurance.

• assistance while traveling

  Visiting a relative in case of hospitalization

  In case of hospitalization, AVI will cover, under certain conditions, the expenses for a family member to visit you (transportation and accommodation costs) provided that you contact the assistance center beforehand.
  To learn more about the details of this coverage, we invite you to consult the general insurance terms of your contract.

   

  Need assistance?
  Our customer service representatives are at your service:
  - Via our contact form, by clicking here
  - By phone at 01 44 63 51 00 (non-premium rate) from Monday to Friday, from 9:00 a.m. to 12:00 p.m.

  Medical repatriation or early return home

  Medical repatriation insurance is one of the essential guarantees during your trips abroad.

   

  The assistance center organizes and covers your medical transport back to your home.
  Medical repatriation is always arranged according to your health condition and the local medical facilities.
  The assistance doctor, in coordination with your local attending physician, may decide to organize your medical repatriation if your health condition requires it.

   

  In case of death or serious illness of a family member?

  The organization of your early return home is covered upon request to the assistance center.
  By family members, we mean: Your spouse, partner, or any person bound to you by a Civil Solidarity Pact (PACS) living under the same roof, your children, your father, your mother, one of your grandparents, one of your parents-in-law, your siblings. They must be residing in the same country as you. However, we recommend consulting the general terms of your contract to ensure the extent of this coverage for each of the mentioned family members above.

   

  Traveling with family?

  Members of the same family who have subscribed to the same insurance policy at the same time and for the same dates will be repatriated together if necessary.

   

  Traveling with a pet?

  The means used for repatriation are exclusively decided by our medical team. Therefore, if repatriating your pet poses a complication for our teams, it will not be covered.

   

  Traveling with your own means of transportation?

  The repatriation of your means of transportation, whether motorized or non-motorized, is excluded from our insurance coverage. We invite you to contact your vehicle insurance to arrange for its repatriation. In the case of a bicycle trip, the repatriation of your bicycle could be arranged provided it does not pose additional complications for our medical teams.

   

  And after repatriation?

  Some contracts provide guarantees after an early return following hospitalization. For more details, we invite you to consult the general insurance terms of your contract.

  Medical Expenses

  If you need to see a doctor and/or receive medical care abroad, please contact the assistance center beforehand so that direct coverage can be organized without any upfront payment on your part.

   

  The following information will be required:
  - the policy number from the general insurance terms of your insurance contract,
  - the contract number from your membership certificate,
  - the location where you are,
  - the telephone number where the company can reach you,
  - the nature of the assistance you need.

   

  To find useful numbers (telephone number, contract or insurance policy number), go to the question "Find useful numbers" on this page.

   

  Need assistance?
  Our customer service representatives are at your service:
  - Via our contact form, by clicking here
  - By phone at +33 1 44 63 51 00 (non-premium rate) from Monday to Friday, from 9:00 a.m. to 5:00 p.m.

  Medical Emergency

  In case of a medical emergency (accident, hospitalization, emergency transportation, necessary early return due to the death or hospitalization of a relative), contact the assistance center.

   

  The following information will be required:
  - the policy number from the general insurance terms of your insurance contract,
  - the contract number from your membership certificate,
  - the location where you are,
  - the telephone number where the company can reach you,
  - the nature of the assistance you need.

   

  To find useful numbers (telephone number, contract or insurance policy number), click here.

   

  Need assistance?
  Our customer service representatives are at your service:
  - Via our contact form, by clicking here
  - By phone at + 33 1 44 63 51 00 (non-premium rate) from Monday to Friday, from 9:00 a.m. to 12:00 p.m.

  Medical Consultation

  How to ensure coverage for your medical consultation?

   

  To guarantee coverage for a medical consultation, it is necessary to contact the assistance center beforehand.

   

  The following information will be required:
  - The policy number from the general insurance terms of your insurance contract,
  - The contract number from your membership certificate,
  - The location where you are,
  - The telephone number where the company can reach you,
  - The nature of the assistance you need.

   

  To find useful numbers (telephone number, contract or insurance policy number), go to the question "Find useful numbers" on this page.

   

  Medical Consultation
  1. You can consult the doctor of your choice.
  If you are unsure which doctor to consult, the assistance center will direct you to the nearest practitioner in our medical network.
  2. Have the doctor fill out the medical questionnaire received upon subscription.
  3. Keep all original receipts for your medical expenses (consultation, pharmacy, examinations).

   

  Submitting a reimbursement request

  To learn more about reimbursement procedures, go to the question "Requesting a reimbursement" on this page.

  Hospitalization, medical examinations

  In case of hospitalization or additional medical examinations during your stay abroad, it is essential to contact the assistance center.

   

  The following information will be required:
  - The policy number from the general insurance terms of your insurance contract,
  - The contract number from your membership certificate,
  - The location where you are,
  - The telephone number where the company can reach you,
  - The nature of the assistance you need.

   

  To find useful numbers (telephone number, contract or insurance policy number), go to the question "Find useful numbers" on this page.

   

  Payment Guarantee

  Upon a simple phone call to the assistance center, a payment guarantee can be transmitted to the hospital. This will enable direct coverage of your medical expenses without any upfront payment on-site.

  What shall I do in case of emergency?

  In case of a medical emergency (accident, hospitalization, emergency transportation, necessary early return due to the death or hospitalization of a relative), contact the assistance center.

  The following information will be required:

  - the policy number from the general insurance terms of your insurance contract,

  - the contract number from your membership certificate,

  - the location where you are,

  - the telephone number where the company can reach you,

  - the nature of the assistance you need.

  To find useful numbers (telephone number, contract or insurance policy number).

  
  Need assistance?

  Our customer service representatives are at your service:

  - Via our contact form,

  - By phone at + 33 1 44 63 51 00 (non-premium rate) from Monday to Friday, from 9:00 a.m. to 05:00 p.m.

  Covered Illnesses

  Unexpected illnesses are covered by your travel insurance except for illnesses or conditions:
  - pre-existing, meaning illnesses and/or injuries diagnosed and/or treated with continuous hospitalization, day hospitalization, or outpatient hospitalization within 6 months prior to the start
  date of your trip, whether it concerns the manifestation or aggravation of said condition.,
  - congenital,
  - epidemic-related (Ebola, influenza A, etc.),
  - resulting from HIV and Hepatitis C contamination.

• Submit a request for reimbursement or compensation

  Requesting a refund in case of visa refusal

  Has your visa application been rejected?

  In the event of a visa refusal, you must submit your refund request via our contact form by clicking here.

   

  Your insurance will be refunded subject to the following conditions:
  - Presentation of the visa refusal document from the consulate abroad
  - Contract effective date posterior to your refund request.

   

  Processing fees may be retained for each membership.

  Requesting a refund in case of early return

  Are you returning to your country of residence earlier than expected?

  For any modification after the effective date of your contract: the premium paid remains fully retained.

   

  AVI International reserves the right, however, to partially refund the insurance premium for unused months subject to the following conditions:
  - No refund request or expense coverage request has been registered,
  - There are at least 2 unused months of coverage remaining.

   

  Within 7 days of your return, you must submit your request via email or through our contact form by clicking here, accompanied by:
  - A copy of your return flight ticket,
  - A copy of your passport (identification page, page with customs stamp if applicable).

   

  Processing fees may be retained for each membership.

  Submitting and tracking a refund request

  From the "My Contracts" section, submit your request:

   

  1. Select the relevant assistance insurance contract
  2. Click on "File a claim"
  3. Complete the online form
  4. Validate your request
  5. Attach your supporting documents
  You can always add them later by completing your file via the "My Requests" section.

   

   

  From the "My Requests" section, complete and track your request:
  1. Send additional documents
  2. Communicate with our refund service about the progress of your case
  3. Complete the online form

   

  NOTE: Once the requested documents are submitted, your refund request will be processed promptly by our team.

• PERSONAL LIABILITY INSURANCE

  Individual accident

  In the event of bodily injury during your stay, we guarantee the payment of benefits as outlined in your contract.

   

  Definition of "Bodily injury accident"
  Bodily harm resulting from the sudden and violent action of an external cause, independent of your will.

  Private civil liability

  Your private civil liability is engaged when you are held responsible for damages caused involuntarily:
  - To others (bodily harm or injury),
  - Or to others' property (material damages).

   

  In this case, the following expenses may be your responsibility:- medical expenses,
  - compensatory benefits,
  - costs of replacing or repairing the property.

   

  These expenses may be covered by the private civil liability insurance of your travel insurance. To submit your reimbursement request, we invite you to contact us via our contact form by clicking here.

   

  Attention:
  - You have 2 weeks from the event to submit your claim and provide the necessary documents for the management of your file.
  - Material or bodily consequences of an accident for which you are responsible and related to the use of your rental vehicle are not covered.

• MAIN DEFINITIONS

  Main coverage limits of travel insurance

  The main coverage limits of travel insurance are:
  - Illnesses that have resulted in continuous hospitalization, day care, or outpatient care within the 6 months prior to departure,
  - Benefits related to pregnancy and maternity,
  - All non-random events,
  - Consequences of the use of medications, drugs, narcotics, and similar products not medically prescribed,
  - Consequences of excessive alcohol consumption,
  - Any intentional act by the insured that may trigger coverage under the contract.

   

  Contraception-related expenses: Contraception-related expenses are not covered by the "Medical Expenses" coverage.
  We invite you to consult your doctor/gynecologist to obtain a long-term prescription in case of a trip abroad and to bring your medication with you in your luggage.

   

  Please note that coverage does not apply in countries experiencing civil or foreign wars.

  Deductible

  The deductible is the amount of money that remains your responsibility when making a claim for medical expenses or damage to luggage.
  It is a fixed amount of €30 (Routard Contract) or €35 (Marco Polo Contract). This amount is indicated in your travel insurance documents.

   

  Note: only one deductible applies per claim even if there are multiple associated bills
  (e.g., Ankle fracture. Only one deductible applied for the entire claim, covering medical consultation, exams, pharmacy expenses, etc.)

  What is a waiting period?

  The waiting period refers to the period between the effective date of your insurance contract and the commencement of your coverage, i.e., the moment from which you benefit from the full coverage of your travel insurance contract.

   

  If you subscribe from your country of residence abroad, the consequences of an illness occurring during the first 15 days following your subscription would not be covered.

  The same applies if the extension of your contract is made late, i.e., more than 48 hours after the expiration of your initial travel insurance contract.

   

  Hospitalization expenses in case of accidents would remain covered.

  Country of Residence

  Your country of habitual residence is that of your permanent domicile.

   

  It is the country to which you would be repatriated in case of serious medical problems or early return.
  It is located in one of the following countries: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.

  Excluded Countries

  Generally excluded from assistance coverage are countries experiencing civil or foreign wars, notable political instability, or undergoing popular movements, riots, acts of terrorism, retaliations, restrictions on the free movement of persons and goods (for any reason, including health, security, weather-related, etc.), or nuclear core disintegration or any irradiation from a source of energy exhibiting radioactive characteristics.

   

  The insurer cannot be held responsible for failures or delays in the provision of services resulting from force majeure events or events such as: civil or foreign wars, notable political instability, popular movements, riots, acts of terrorism, retaliations.

  Manual or Physical Activities

  Whether paid or unpaid, these are activities carried out during an internship in a company or laboratory.
  Injuries to the insured resulting from accidents during these activities are covered with the Sports and Leisure + option as a subsidiary and complementary measure when the host company or internship supervisor has no or insufficient insurance, including a deductible.

  High-Risk Sports

  Only sports listed in the annexes of the general insurance conditions are covered with Marco Polo and Routard Option Sport insurances.
  Excluded are damages resulting from hunting and damages resulting from participation in official competitions and their preparatory events, as well as attempts to break records.
  In the event of an insured's accident during the practice of a sport in a club, the insurer intervenes as a secondary line after the exhaustion of the insurance coverage of the insured's sports club.

• manage your insurance contract

  Get your "Covid mentioned" travel insurance certificate included?

  Visit your AVI account to obtain your travel insurance certificate.
  It is available in French, English, and Spanish.

   

  From our website www.avi-international.com, click here and follow these steps:

  - Log in to your AVI account using your email address and password,

  - Click on MY CONTRACTS,

  - Select the travel insurance contract of your choice,

  - Click on GET A CERTIFICATE,

  - Select your preferred language,

  - Obtain your travel insurance certificate in PDF format.

   

   

  Need assistance?

  Our customer service representatives are at your service:
  - Via our contact form, by clicking here

  - By phone at +33 1 44 63 51 00 (local rate call) from Monday to Friday from 9:00 am to 5:00 pm.

  Retrieve your travel insurance documents

  After your subscription, once your payment is accepted, your travel insurance and repatriation assistance documents are sent by email.
  You can also access them at any time from your AVI account:
  - On our website www.avi-international.com.

  How to renew or extend your travel insurance ?

  Are you already covered by an AVI insurance contract and want to extend your insurance coverage? It's easy!
  - Visit our website www.avi-international.com.

  - Log in to your AVI account.

  - Go to the "MY CONTRACTS" section.

  - Click on the "Extend my contract" button.

  - Enter your new return date.

  - Pay for your extension online.

  You will receive your updated travel insurance and repatriation assistance documents by email.

   

  The "Extend my contract" feature is not available?

  In this case, you have the option to take out a new travel insurance contract and extend your repatriation assistance coverage.
  Here's what to do:
  - Visit our website www.avi-international.com.

  - Get a quote for the new coverage period.

  - Pay for your subscription online.

  You will receive your new travel insurance and repatriation assistance certificate by email.

   

  Note:

  To benefit from insurance coverage immediately, without a waiting period, there must be continuity between your 2 travel insurance contracts without any interruption. If this is not the case, a waiting period applies.
  This means that any expenses related to an event occurring during the waiting period cannot be reimbursed.
  In the event of bodily injury to you or for which you are responsible, the waiting period does not apply, provided it is confirmed by a competent authority (firefighter certificate, police report, etc.).

  Find useful numbers

  Where to find useful numbers (assistance number, insurance contract or policy number)?

   

  From your email inbox:

  1. Look for our AVI subscription confirmation email

  2. Open the attachment named Membership Certificate

  3. At the bottom of your membership certificate is your insurance card with emergency numbers to dial.

  You will also find your membership number and insurance policy number.

   

  From our website www.avi-international.com

  1. Log in to your AVI account using your email address and password

  2. Click on MY CONTRACTS or CONTACT ASSISTANCE

  3. Access your contractual information or emergency numbers to dial.

   

  Need assistance?

  Our customer service representatives are at your service:

  - via our contact form, by clicking here

  - by phone at 01 44 63 51 00 (local rate call) from Monday to Friday from 9:00 am to 5:00 pm.

  Cancel your travel insurance contract

  Is the duration of your insurance contract more than 1 month?
  You have 14 days to cancel your membership, without having to justify or incur penalties if your membership is taken out for more than one month.
  To submit your request, use our contact form by clicking here.

   

  Please note, your request must be made before the start date of your contract.

  Modify the dates of your stay

  Your dates are changing?
  To modify the dates of your contract, please contact us via our contact form by clicking here and specify the desired changes.
  Note: your request must be made before your departure date.

   

  If you wish to extend your initial contract, log in to your Insured Area by clicking here.

  Opting for the "Risky Sports" option for your short stay

  Do you want to extend your coverage to cover activities due to the practice of a dangerous sport?

  Choose the travel insurance “Routard - Sport Option”.

  For Marco Polo travel insurance, coverage for dangerous sports is included in your contract.

• MY AVI ACCOUNT

  Access your AVI account

  Your AVI account grants you access to your quotes, your past and current insurance policies, your insurance certificates, and many other functions.

  1. Click here to access your AVI account,
  2. Enter your email address and password,
  3. Click on LOGIN.

   

  Email address already in use?

  An email address can be associated with only one account.

  If you see this error message, it means you already have an account using the entered email address.

   

  If you want to access the account associated with this email but have forgotten your password, you can reset it by clicking on "Forgot password"

  For more details on the password reset procedure: click here.

  Obtain an insurance certificate

  From the "My Contracts" section:
  1. Select the assistance insurance policy of your choice
  2. Click on "Obtain a certificate"
  3. Choose your preferred language
  4. Immediately obtain your insurance certificate in PDF format

  Submit and track a claim request

  From the "My Contracts" section, submit your request:
  1. Select the relevant assistance insurance policy
  2. Click on "File a claim"
  3. Complete the online form
  4. Validate your request
  5. Attach your supporting documents
  You can always add them later by completing your file via the "My Requests" section.

   

  From the "My Requests" section, complete and track your request:
  1. Send additional documents
  2. Communicate with our refunds department regarding the progress of your file
  3. Complete the online form

   

  NOTE: Once the requested documents are submitted, your refund request will be processed promptly by our team.

  Forgot password

  Reset your password

  Here's the process to reset your password:
  1. Click on "Forgot password?"
  2. Enter your email address and click on SEND
  3. Check your inbox. You'll receive a message from us titled "Password Reset."

   

  Tip: If you don't see it, check your junk/spam folders or other filtered folders (e.g., if you use Gmail, the email is probably in the Social or Promotions tab).

  4. Click on the password reset link in the email. A new web page opens,
  5. Enter your new password in both fields and click on VALIDATE,
  6. Return to the AVI site and log in with the email address you used to reset your password and set the new one.

   

  Didn't work?

  If you see the error message "This email does not correspond to any account" try again as indicated above and use any other email addresses you may have.

  If the password reset form has been submitted successfully but you can't find the email:
  - Check your junk/spam folders,
  - Check other filtered folders (e.g., if you use Gmail, the email is probably in the Social or Promotions tab).

   

  The link in the email doesn't work?

  The link expires after 20 minutes.

  After this time, you need to make a new request and proceed as indicated above.

  Create a secure password

  How to ensure your password is secure?

  Using a reliable and secure password for your AVI account reduces the risk of unauthorized access by a third party.

  Your password should be easy to remember but complex enough not to be guessed.

   

  Use at least 8 characters and avoid common combinations

  Make sure to create a password consisting of at least 8 characters and a combination of letters, numbers, and some symbols (#, $, ! for example).
  To enhance the security of your password, choose a unique phrase containing several words and symbols.
  The longer your password, the harder it is to guess.
  Avoid common words and don't use a combination of a word and numbers. This combination is used too frequently to be secure.

   

  Use a password manager

  Password management tools are helpful for storing and organizing your passwords.

  It's a simple and effective way to get a unique and secure password for all your online accounts.

  Modify your personal information

  How to modify your personal data?

  To change your email address, phone number, postal address, or password:
  1. Log in to your AVI account,
  2. Click on MY PROFILE,
  3. Enter the new information, then click VALIDATE.

• Sports, leisure and manual activities

  Trekking & Hiking

  Accidents resulting from trekking or hiking are covered with Marco Polo and Routard Option Sport insurance when led by professionals starting from 1,500 meters.
  Accidents resulting from solo hiking above 3,000 meters remain excluded.

   

  Here's what we mean by:
  Hiking: outdoor activity on foot, practiced following a marked or unmarked route, alone or in a group, in medium mountains, with or without a guide;
  Trekking (or adventure hiking): long-term hiking punctuated by bivouacs, with or without a guide.

  Scuba Diving

  Snorkeling or free diving is covered by all AVI travel insurance policies without an option.

   

  Scuba diving with tanks is covered with Marco Polo and Routard Option Sport insurance:
  - Up to 5 meters without a PADI certification or equivalent and supervised by professionals (club, association),
  - Up to 45 meters with a PADI certification or equivalent and supervised by professionals (club, association).
  Scuba diving with tanks practiced as part of a sports competition or for leisure at a depth of more than 5 meters by a person without a PADI certification or equivalent and not accompanied by a professional remains excluded.

  Canoeing, Kayaking, Canyoning

  Accidents resulting from canoeing and kayaking are covered without option or surcharge.
  Accidents resulting from extreme canoeing or kayaking (on torrents of class higher than V, rivers of class higher than II, on seas and oceans more than 2 miles from the coast) remain excluded.
  Accidents resulting from canyoning are covered with Marco Polo and Routard Option Sport insurance only when supervised by professionals (club, association).

  Sailing, Boating

  Accidents resulting from transoceanic sailing and solo navigation more than 20 miles from a shelter are covered with Marco Polo and Routard Option Sport insurance.
  Material damages resulting from the use of sailboats and motorboats remain excluded.

  Surfing

  Accidents resulting from surfing are covered with Marco Polo and Routard Option Sport insurance. Accidents resulting from surfing competitions remain excluded.

  Cycling

  Accidents resulting from cycling are covered by AVI travel insurance without option or surcharge.

  Scooters, Motorcycles, ATVs, and Motorcycles

  Medical expenses of the insured following an accident resulting from the use of a motorcycle or any two or three-wheeled motor vehicle, as a driver or passenger, are covered with Marco Polo and Routard Option Sport insurance.

   

  Attention:
  In no case will AVI International cover the vehicle you use or the material or bodily consequences of an accident for which you are responsible and related to the use of your rental vehicle.