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New service of medical information abroad from AVI Insurance

AVI launches a new service of medical information abroad

Ever had a health problem when traveling in a foreign country ? Ever experienced problems to be understood by a local physicians ? AVI launches its new service of medical information abroad.

What is the new service of medical information abroad from AVI Travel Insurance?

The medical information service abroad that puts you in touch with real physicians 24/7, in your country of origin or the country of your choice: available anywhere in the world from your mobile phone, through applications of messaging such as Facebook Messenger, Skype, WeChat, Telegram (when you have an Internet connection), or simply by SMS through your mobile operator.


What does AVI Travel Insurance offer you through its new medical information service?

All the questions you ask are examined carefully and a real physician responds with medical advice. In no case the medical answers are answered by a robot.

The medical information abroad provided by AVI Travel Insurance allows you to get in touch with the most appropriate physicinan according to your language and pathology and to get advice as quickly as possible abroad.

The medical information service provided by AVI Travel Insurance is available 24 hours a day, 7 days a week.

How does AVI's medical information service work abroad?


1. Activate your medical information service by AVI account

By purchasing a Working Holiday AVI International travel insurance, you have access to the medical information services abroad. Therefore, you will receive a text message and / or an email to activate your account.

2. Ask your medical question through the medical information service by AVI Travel Insurance

This medical information service provided by AVI Travel Insurance can help you with medical advice for any health-related problem that does not require a physical examination.

Once you have registered and activated the service, simply write: "Hi AVI" whenever you want. The medical information service desk will invite you to write your question to receive medical advice and ask you to confirm it before sending it to a doctor. You can even include an image with your question through any messenger service, for even more precise medical advice.

Important: themedical information service provided by AVI Travel Insurance does not reveal any of your personal information, not even to doctors. You can ask the most delicate questions with confidence, knowing that your identity will remain a secret.

3. The medical information service provided by AVI Travel Insurance puts you in contact with a doctor to answer you

Depending on your consultation and pathology, Abi will find the most qualified doctor to send you medical advice. The doctor will study your question and ask for additional information, if necessary.

You will receive medical advice from the doctor in 5 minutes and on your mobile phone, and you will have access to the name and specialty of the doctor who answers your question and who will give you this medical advice to make sure that the information is accurate.

4. The medical information service desk sends your medical advice back

In a few minutes, the medical information service desk provided by AVI Travel Insurancesends you the recommendation and personalized medical advice.

Important: the medical advice given through the medical information service desk does not replace diagnosis or professional medical treatment. Neither the medical information service abroad should be used in case of urgent or serious medical emergency. To preserve your privacy, you do not need to include images that can identify you or others, or provide names, contact information or other identifying information.


The new medical advice service abroad will be available from November 2018 with AVI Working Holiday travel insurance.

AVI Travel Insurance Abroad

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