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Covid-19 coronavirus information from your Travel Insurance

insurance assistance guarantees Covid-19 AVI travel inssurance

The Covid-19 epidemic is having many implications in global travel. AVI International informs you in real time about the application of insurance and assistance guarantees in the context of Covid-19.

Travel insurance and Covid-19: FREQUENTLY ASKED QUESTIONS BY AVI International TRAVEL INSURANCE

Updated 30/07/2020

Considering the diversity of travelers' questions and a complex situation evolving fast, we offer below simple answers to the most frequent questions we receive on the Coronavirus Covid-19 epidemic and travel insurance and repatriation assistance coverage. We will update this information regularly in the future when necessary.

The traveler is not sick and travels abroad.

• How is he/she covered?

All World Health Organization, local authorities and government recommendations must to be followed.
If the traveler goes on a trip, he/she will be covered for his/her medical expenses abroad by AVI.
If the local authorities refuse the traveler the access to the destination, AVI shall not be liable for any costs incurred by this situation.

An Insurance certificate with Covid coverage mentioned is required to travel in the following countries : Cambodia, Costa Rica, Cuba, Dubaï, Ecuador, Egypt, French Polynesia, Israël, Mexico, Seychelles Islands, Sri Lanka, Thaïland, Tunisia, Ukraine.

stop-covid-1.pngYour insurance certificate stating the coverage of medical costs related to the epidemic context, including Covid-19 Coronavirus is available in your AVI Insured Account

The traveler extends his/her stay abroad.

• Can the traveler extend his/her travel insurance coverage?

Yes, the traveler will be able to extend his/her travel insurance and benefit from AVI complete coverage that includes both medical insurance (including Covid) and repatriation assistance.

• How can the traveler extend his/her travel insurance policy?

The procedure remains the same as for the initial subscription: once connected to his/her AVI Insured Account, the traveler just needs to select "Extend", enter the new end of coverage date and validate the extension with a payment online. He/she will immediately receive the updatd insurance card and certificate by email.

Important: In order to benefit from the full policy coverage, the extension should be performed before the end of coverage from the first policy. Otherwise, a waiting period of 15 days for medical expenses in case of illness will be applied.

stop-covid-1.pngTo get a certificate confirming the coverage of medical expenses in the epidemic context Covid-19 included, go to your AVI Insured Account or the AVI international mobile App.

Buy or extend your round-the-world Marco Polo insurance
Buy or extend your Routard holiday travel insurance
Buy or extend your Working Holiday Visa insurance

Choose AVI International the travel insurance covering epidemic risk, including Covid-19 coronavirus

AVI International is today one of the only travel insurances covering your medical costs in case of Coronavirus Covid-19 infection and confirming this coverage by systematically sending an insurance certificate, with Covid mentionned upon subscription.

In the unlikely event of contamination by the Covid-19 coronavirus while traveling abroad, your medical expenses will be covered by AVI after calling AVI assistance and in agreement with the protocols put in place by the local authorities in your country of stay.

stop-covid-1.pngImportant: your receive your travel insurance certificate with confirmation of coverage of medical costs in case of Covid-19 coronavirus infection by email immediately upon your subscription.
It is available at any time and in 3 languages in your AVI Insured Area for any visa application.

This insurance certificate with mention of the Covid-19 guarantee remains required by the local authorities of the following countries: Cambodia, Costa Rica, Cuba, Dubaï, Ecuador, Egypt, French Polynesia, Israël, Mexico, Seychelles Islands, Sri Lanka, Thaïland, Tunisia, Ukraine.

As for any illness, the need for possible medical repatriation remains assessed by AVI assistance.

Buy your travel insurance abroad with peace of mind epidemic context included

You want to buy AVI travel insurance contract while traveling? As for any late subscription, a waiting period of 15 days will be applied. This means that the consequences of an illness occurring during the 15 days following your subscription will not be covered by your travel insurance contract.

stop-covid-1.pngAs soon as you subscribe online, you will receive your certificate confirming the coverage of medical costs in an epidemic context, Covid-19 guarantee included. Your insurance certificate is available in your Insured Area at any time & in the 3 languages of AVI webpage.
Buy your round-the-world Marco Polo insurance
Buy your Routard holiday travel insurance
Buy your Working Holiday Visa insurance

The traveler is sick with the Covid-19 and must receive medical care.

• How are his/her medical and transportation expenses covered?

The traveler should contact AVI Assistance. A claim will be opened and his/her medical expenses will be taken care of, including in case of Covid-19 and up to the maximum for medical expenses of his/her insurance policy. The necessity of a repatriation will be evaluated by AVI Assistance.
The contact number of AVI Assistance is available on the traveler's insurance card and AVI International mobile App.

The agent or the sponsoring organization cancels or modifies the trip.

• Can the traveler change his/her coverage dates or be reimbursed for his/her insurance premium?

Yes in case of trip modification, the traveler can also change his/her coverage dates or destination but it is mandatory to inform AVI of the situation before the date of beginning of coverage with our contact form.

The insurance premium can be reimbursed to the traveler if the trip is canceled by the travel agent or airline, once received documentary proof of the cancelation.

The traveler is maintained in quarantine at destination and cannot return home on the scheduled date.

• Can the traveler expenses for an extension of stay and family compassionate visits be paid for?

The costs for the extension of stay (hotel, meals, etc.) and the compassionate visit of a family member in case of hospitalization will depend on the local authorities and the protocols established in the country of stay. The insured must contact the local authorities for assistance.

We strongly advise the traveler to extend his/her travel insurance coverage, in case he/she stays longer than initially planed.

Feel free to contact AVI International for any additional information concerning your trip abroad or your travel insurance contract.

AVI International Travel Insurance

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