coronavirus information from your Travel Insurance

The Covid-19 epidemic is having many implications in global travel. AVI International informs you in real time about the application of insurance and assistance guarantees in the context of Covid.

Updated 09/03/2022

Considering the diversity of travellers' questions and a complex situation evolving fast, we offer below simple answers to the most frequent questions we receive on the Coronavirus Covid epidemic and travel insurance and repatriation assistance coverage. We will update this information regularly in the future when necessary.

All World Health Organization, local authorities and government recommendations must be followed. If the local authorities refuse the traveller the access to the destination, AVI shall not be liable for any costs incurred by this situation.

Which coverage offers AVI International regarding COVID?

AVI International offers a complete assistance coverage in case of covid.

Our COVID insurance policies include:

• - Medical expenses up to 300 000 € (hospitalization, medical consultations, pharmacy, laboratory)
• - Family member visit in case of hospitalization
• - Medical evacuation 100%
• - Extended stay: 75 € / night /Insured - Maximum 525 €
• - Return flight ticket
• - Return flight ticket of an insured accompanying person
• - Repatriation in the event of death
• - Family member visit in the event of death

Once subscribed you will receive the insurance documents and your insurance certificate that states assistance coverage related to covid-19 is included.

In order to discover which insurance is the best for your trip: CLICK HERE

Can I travel everywhere?

We advise you to verify travel restrictions in both your country of residence and destination before planning your trip.

• - If an insured travels to an « orange » or « red » country or area, the assistance will be applicable only if the insured meets the official requirements.
• - If an insured travels to a « deep red » (prohibited) country or area, the assistance will not be applicable unless the insured can prove that the trip was an absolute necessity.
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Frequently Asked Questions: Covid guarantees

I am covered if:

I am tested positive during my trip and I have to pay for medical expenses ( hospitalization, medical consultations, pharmacy…)

YES, AVI covers your medical expenses up to:

• -300 000 € if you are under 61 years old
• -100 000 € if you are over 61 years old.

I am tested positive, and I must extend my stay abroad.

YES, AVl covers accommodation costs up to 75 € /Night /Insured - Maximum 525 €/Insured. We will also take charges of your new return flight ticket.

I must quarantine myself after testing positive to Covid.

YES, AVl covers accommodation costs up to 75 € /Night /Insured - Maximum 525 €/Insured as well as your new return flight ticket.

I am hospitalized because of COVID.

YES, your medical expenses will be covered, and you can ask for the visit of a family member. If needed, AVI will also cover all the costs for medical evacuation to your home country.

A family member is hospitalized or just died because of COVID, and I have to shorten my trip to visit my family.

YES, your return ticket is covered by AVI.

During my stay, local authorities close the borders and ask tourists to leave the country.

YES, your return ticket is covered by AVI.

I cannot return to my home country because of border closure, local quarantine or flight cancelation.

YES, AVl covers accommodation costs up to 75 € /Night /Insured - Maximum 525 €/Insured as well as your new return flight ticket.

The airline company ask me for a PCR test before flying.

NO, AVI does not cover preventive tests.

The quarantine is mandatory while arriving to destination following authorities' restrictions.

NO, AVI does not cover preventive quarantine.

Is it mandatory to subscribe to a travel insurance when travelling abroad?

A personal insurance certificate with mention of the Covid-19 coverage is mandatory to enter and travel in the following 41 countries:

AFRICA: Algeria, Benin, Cape Verde, Djibouti, Kenya, Mozambique, Namibia, Seychelles, Togo, Mauritius

ASIA / EASTERN EUROPE: Ukraine, Russia

ASIA: Cambodia, China, Indonesia, Jordan, Lebanon, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Saudi Arabia, Singapore, Thailand

AMERICA: Aruba, Argentina, Bahamas, Belize, Bolivia, Chile, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Paraguay, St. Maarten, Turks and Caicos Islands

This list of countries is updated regularly but before conditions of travel may change every day. AVI advises travellers to check with local authorities, Foreign Affairs websites and other official sources of information as with airlines for flights confirmed before planning a trip abroad.

Important: As soon as you subscribe online you receive your travel insurance certificate with confirmation of coverage of medical costs in case of Covid Coronavirus infection by email immediately upon your subscription. Your insurance certificate is available any time in your AVI Insured Account.

The traveller extends his/her stay abroad.

Can the traveller extend his/her travel insurance coverage?

Yes, the traveller will be able to extend his/her travel insurance and benefit from AVI complete coverage that includes both medical insurance (including Covid Coronavirus) and repatriation assistance.

How can the traveller extend his/her travel insurance policy?

The procedure remains the same as for the initial subscription: once connected to his/her AVI Insured Account, the traveller just needs to select "Extend", enter the new end of coverage date and validate the extension with a payment online. He/she will immediately receive the updated insurance card and certificate by email.

Important: In order to benefit from the full policy coverage, the extension should be performed before the end of coverage from the first policy. Otherwise, a waiting period of 15 days for medical expenses in case of illness will be applied.

Buy or extend your Long trip - Marco Polo insurance

Buy or extend your Short trip - Routard travel insurance

The trip is already started.

Can I buy my travel insurance while abroad ?

You want to buy one of AVI travel insurance contracts while traveling? As for any late subscription, a waiting period of 15 days will be applied. This means that the consequences of an illness occurring during the 15 days following your subscription will not be covered by your travel insurance contract.

The traveler is sick with the Covid-19 Coronavirus and must receive medical care.

How are his/her medical and transportation expenses covered?

The traveler should contact AVI Assistance. A claim will be opened and his/her medical expenses will be taken care of, including in case of Covid and up to the maximum for medical expenses of his/her insurance policy. The necessity of a medical repatriation will be evaluated by AVI Assistance.
The contact number of AVI Assistance is available on the traveler's insurance card and AVI International mobile App.

The agent or the sponsoring organization cancels or modifies the trip.

Can the traveler change his/her coverage dates or be reimbursed for his/her insurance premium?

Yes in case of trip modification, the traveler can also change his/her coverage dates or destination but it is mandatory to inform AVI of the situation before the date of beginning of coverage with our contact form.

Feel free to contact AVI International for any additional information concerning your trip abroad or your travel insurance contract.